Appendix 1 to the Rules of the LOT Book&Collect
Rules of the Flight award under the LOT Book&Collect Program
I. General rules
- Flight awards shall be round trip air tickets issued only for scheduled international flights operated by PLL LOT excluding charter flights and code-share connections operated by other airlines under LO codes.
- Flight awards can be booked in one of the three travel classes offered by PLL LOT, i.e.: LOT Economy Class, LOT Premium Economy (long haul and middle haul only), LOT Business Class.
- The ability to exchange the points collected in the account of a LOT Book&Collect Participant for a Flight award shall depend on the availability of seats for the flight selected by the Participant.
- Travel under Flight awards must begin in United States of America, Canada or Poland.
- Flight awards can be issued for journeys for which the airport where the journey begins is different from the airport where the journey ends, provided that they are located in the same country.
- Participants shall bear no airport charges, taxes and costs of issuing air tickets under Flight awards.
- The maximum length of stay for all travels under Flight awards is 3 months.
- General terms and conditions of carriage of passengers and luggage of PLL LOT S.A. shall apply to trips under Flight awards.
II. Ordering Flight awards
- Flight awards in LOT Economy Class (X),LOT Premium Economy Class (J) and LOT Business Class (I) can be ordered maximum 6 months and minimum 5 days in advance before the planned travel.
- Flight awards can be redeemed on lotbookandcollect.com website by filling out the form in section: Redeem points > Flight awards.
- Flight awards can only be ordered by the Participant and issued for the Participant and the companion indicated by the Participant if requested. The companion award option is only available on the same route and the same flight.
- Redeeming Flight awards for children (from 2 years of age) will deduct the same number of points from the account as adult tickets.
- Flight Awards cannot be issued for children below 2 years of age. Such tickets shall be issued in accordance with the general principles of air ticket sale of PLL LOT S.A.
III. Principles concerning Flight Awards
1. Flight Awards can be issued in the following variants:
a) North America - Poland TICKET (RT) – confirmed space, can be issued for a maximum of four segments, transfer permitted only in Poland. Stopovers shall not be allowed. Permitted types of travel: RT as well as SOJ.
b) North America - Europe TICKET (RT) – confirmed space, can be issued for a maximum of four segments, transfer permitted only in Poland. Stopovers shall not be allowed. Permitted types of travel: RT as well as SOJ.
c) Europe (RT) – confirmed space, can be issued for a maximum of four segments – including two serving as a way to arrive at the WAW airport, where the travel outside Poland begins.. Permitted types of travel: RT and SOJ. For SOJ travel, the destination and departure airports outside Poland must be located within the same foreign country.
d) North America - India (RT) – with the right to reserve, can be issued for a maximum of four segments – including two serving as a way to arrive at the WAW airport, where the travel outside Poland begins. The first segment must begin in United States of America or Canada Poland. Permitted types of travel: RT and SOJ. For SOJ travel, the destination and departure airports outside Poland must be located within the same foreign country (India).
e) North America – Mid - haul (via WAW) – confirmed space, can be issued for a maximum of four segments – including two serving as a way to arrive at the WAW airport, where the travel outside Poland begins. The first segment must begin in United States of America or Canada. Permitted type of travel: RT.
2. The reservation must be confirmed for the entire route.
3. It shall be possible to combine fares among the three fares offered by PLL LOT, i.e.: LOT Economy Class, LOT Premium Economy (long haul flights and middle haul flights), LOT Business Class. In such a case, the value of the fare and the point value of the award shall be calculated on the basis of 1/2 of the fares.
IV. Changes
- It shall be possible to change dates and times of flights under Flight awards free of charge. It shall only be possible to change dates and times of flights for all passengers under a given reservation (the Participant together with the accompanying person or persons).
- Changing the route shall not be allowed.
- Changing the date or time of travel shall be allowed before the travel begins, no later than 3 business day in advance before planned departure.
- In order to change the reservation of a Flight award, Participants should contact the Program Service Centre at: +48 22 606 66 22
- Reservations can be changed only within the business hours of the Program Service Centre (Poland Time Zone 9am-5pm, Monday through Friday).
- The ability to change the date or time of flights shall depend on the availability of seats for the given flights.
- Changing the last name of the passenger who is simultaneously a Participant of the LOT Book&Collect shall not be allowed. It shall be possible to change the full name of the passenger accompanying a Participant of the LOT Book&Collect Program provided that the change is made at least 3 business day before the date when the travel begins.